FAQ

Are the products safe to touch?

Touching the products with hands is not recommended. Unless hands are washed properly immediately afterwards, a person may inadvertently touch their eyes and transfer some product to their eye, causing mild irritation. No skin reactions are known or have been reported. Always use product as directed.

 

Are the products safe for pets?

The products were designed to be safe for people and pets. As microbe numbers are greater within 30cm above ground level, the air space around pets will be purified. This not only creates a safer environment for pets, but also dramatically reduces pet odours.

 

How do I dispose of the finished product?

All products are biodegradable. The Air Purifier Tub pellets can be disposed of in garbage bins. Please place all plastic packaging in recycling bins.

 

What is the shipping policy?

Within Australia: For orders under $120, a postage and handling fee of $12.95 will be charged. Orders over $120 will be delivered free of charge (automatically applied at the checkout). Orders will be delivered within 5-7 days.

 

What is the returns policy?

We do not accept returns for change of mind. Any items that arrive broken or faulty will be replaced when notified within 7 days of receipt. If you’re unsatisfied with the product, please send us an email clearly stating the reasons and provide photo evidence if appropriate. We will assess your situation within 2 weeks and determine validity of request. Every request will be handled in good faith, however we do reserve the right to decline a return if deemed unreasonable.

 

Can I order wholesale?

We welcome wholesale opportunities. Please fill in your details on our contact us page and we will connect with you within 48 hours.

 

What is your privacy policy?

Our privacy policy can be viewed here.